Are the camera’s LEDs on and blinking?
The camera’s LED indicates the camera is On. If the LED blinks, the camera has finished booting up and is transmitting data.
If Yes, is the internet working properly?
Make sure you connect to the internet with other devices on the network (ex. your computer). Your internet could be temporarily down.
If Yes, is the computer on the same network as the IP camera?
Camera and computer should be connected on the same router. Contact your network administrator if you have more than one network available.
If Yes, try pinging the Clebo camera’s IP address as it appears on the IP finder.
From your desktop, go to Start > Programs > Accessories > Command Prompt. Type “ping” followed by the camera’s IP address; then, press Enter. If you get the message “Request timed out,” camera is not connected. If you get data back, that means the camera is connected.
If Yes, try connecting the camera to a different port in the PoE Switch.
Make sure the PoE Switch is connected to a router/modem and the ports that have devices connected to them have a green LED light on.
If Yes, check your security settings on your internet browser.
Try adding the camera’s IP address to the trusted sites list in your Internet Options. *Setup may vary depending on the browser you use.
FAQ
TROUBLESHOOTING
Before sending your camera for repair, check the following or contact your technical specialist.
I can’t find my Clebo camera on the IP Finder software.
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Is the PoE cable connected properly?
Make sure cable is tightly connected at both ends. It should make a “click” sound when connected properly. Make sure cable is intact and there are no cuts or exposed wires.
If Yes, are the camera’s LED lights turned on and blinking?
The camera’s LED lights indicate that the camera is powered on. Blinking LED lights indicate that the camera has finished booting up and is transmitting data.
If Yes, is the internet working properly?
Make sure you can connect to the internet with other devices on the network (ex. your computer). Your internet could be temporarily down.
If Yes and using a power adaptor, does it meet camera’s power requirements?
Power Requirements: DC12V (5.16W, 430mA), PoE Ports (Class 3, less than 7W)
If Yes, if using PoE Switch, is it connected to a proper internet outlet and operating properly?
Make sure the PoE Switch is connected to a router/modem and the ports that have devices connected to them have a green LED light on.
If Yes, is the computer on the same network as the Clebo camera?
Camera and computer should be connected to the same router. Contact your network administrator if you have more than one network available.
If Yes, try pinging the IP camera’s default IP address 192.168.1.123.
From your desktop, go to Start > Programs > Accessories > Command Prompt. Type “ping 192.168.1.123” and press Enter. If you get the message “Request timed out,” camera is not connected. Camera is connected if you get data.
If Yes, try connecting the camera to a differ port in the PoE Switch.
That specific Switch Port may be damaged or currently not working properly.
If Yes, try resetting the camera to default settings
Press the reset button on the control board and hold for 5 seconds. The camera will return to factory default with default IP address 192.168.1.123. If your network supports DHCP, the camera will be found using the IP Finder software with an IP address that matches your network’s requirements.
I can’t connect to my Clebo camera through the Web Browser
02
I can’t see the live video of my Clebo camera.
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If Yes, check your security settings on your internet browser.
Make sure you have the minimum PC requirements to view the MV421 Clebo camera. *See below for more information.
If Yes, did you install ActiveX files?
When you connect to your Clebo camera for the first time, your browser will ask you to install ActiveX. Make sure your Web Browser’s security settings do not block pop-up windows and allows ActiveX files to be installed and used. *Setup may vary depending on the browser you use.
If Yes, make sure nothing is blocking the camera’s lens.
Are you trying to view the camera’s video from a different browser other than Internet Explorer (ex. Google Chrome, Mozilla Firefox, MAC Safari)?
If Yes, at least one of the streams of the camera must have Codec (Compression Type) set to MJPEG.
Go to the camera’s setup menu. Select Stream Settings. Select one of the streams and change its Codec to MJPEG. Click Apply to save changes. Go back to live screen and at the bottom of the screen, select the stream you have set to MJPEG. Live video will start streaming to your web browser.
* Web Viewer Specifications.
Minimum Requirements for PC
CPU Intel P4 2.0GHz Dual Core
RAM More than 1GB
HDD 200 GB Required for Saving Clip Image
OS Microsoft Windows XP or Higher
Resolution Higher than 1024X768
If the Clebo camera is connected to a DHCP network and the camera’s IP Configuration Mode is set to DHCP, the server will automatically assign an IP address to the camera. If the camera is using DHCP, the default IP address will be 192.168.1.123, and the default subnet mask will be 255.255.255.0.
The Clebo camera can also connect to the web viewer using a static IP address. This will allow you to set your own IP address manually.
Setup the Network Protocol on your PC.
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Go to Network icon on your PC.
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Right-click and select Properties.
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Double-click Local Area Connection.
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Click Properties.
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Double-click Internet Protocol Version.
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Select “Obtain an IP address automatically” to set the computer to a dynamic IP address, or select “Use the following IP address” to set the computer to a static IP address.
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If the option “Use the following IP address” has been selected.
Setting the IP Address for your PC
Dynamic Host Configuration Protocol (DHCP) is the default setting for the camera.
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